• Address: Rochester, NY 14602 (map)
• Date Posted: 10/05/09
• Job Type: Full-time

e-Support Help Desk Analyst

We have been retained by our client in their search for a Desktop Support Representative. This is a contract opportunity located in Rochester. Salary is $15-$16/hour. This position is expected to last at least 5 months.


Essential Job Functions:

* Assist customers over the phone with technical issues related to external facing web sites including account administration
* Will act as a liaison between internal department representatives and external constituency group representative to validate registration and security process
* Involved in the maintenance of procedures, profiles and access of lists for constituency groups
* Contributes to development of new releases and key efforts

Other Duties & Responsibilities:


* Maintains positive interactions with key customers
* Effective coordination of efforts between departments and internet users
* Excellent record keeping, highly organized and detail oriented
* Meeting timelines and release schedules
* Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time
* Performs other related duties as assigned


Job Qualifications:

* Associates degree in business or technology or equivalent professional experience
* One to three years of work experience in customer-focused environment with strong technical (PC and Internet) aptitude. Help desk and/or training experience a plus
* Strong PC skills including the demonstrated ability to touch-type and enter detailed information into a ticketing system while interacting with customers on the telephone
* Strong problem solving skills, as well as written and verbal communication skills
* Ability to work independently, prioritize and meet time sensitive deadlines


Computer Skills:

* Proficient skills with MS Word, Excel, Internet Explorer and Outlook
* Solid working knowledge of desktop PC terms, concepts and operations
* Familiarity with Web-based applications and concepts including a solid understanding of web browsers, user of bookmarks and website addresses, etc.
* Experience with Remedy or a similar trouble-ticketing application is a plus
* Microsoft or Held Desk Certifications a plus




Linium’s commitment to Excellence, Integrity and Expertise is unmatched in the Capital Region. Linium is an equal opportunity employer matching exceptional talent to superior companies throughout the Northeast for over 25 years.

Our Promise: Excellence, Integrity and Expertise- Everytime!



To apply, please send your resume to Amy Fuller, Resource Manager
Phone: 518-689-0700
Fax: 518-689-4881
Email: amy.fuller@linium.com

We welcome walk-in candidates!
Visit our website to learn more about our current job opportunities!
www.liniumstaffing.com